Customer Support Executive

We help you enhance your skills with the best opportunities.

Position & Level
Level - Junior to Mid Level
Permanent – Full Time

Compensation
Market Competitive Salary

Location & Timings
9am - 6pm
Gulberg, Lahore.

Job Responsibilities
  • Handle customer concerns/complaints courteously, professionally, and through established guidelines.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers.
  • Use software to enter and maintain relevant data.
  • Coordinate and follow-up customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on a regular basis.
  • Maintain data confidentiality.
  • Share reports on daily performance.
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints to identify the causes of the problem
  • Select appropriate responses to customer issues and work quickly to resolve them
  • Refer advanced cases to management for resolution, providing background information as necessary
Requirements
  • Minimum 14 years of education
  • 1 to 2 Years of experience in client support and client handling.
  • Excellent communication skills, both oral and written in English.
  • Strong customer orientation.
  • Good arithmetic and computing skills.
  • Quality conscious with attention to detail.
  • Ability to perform under stress.
  • Familiar with the use of business applications for routine operations.
  • Readiness to maintain flexible timings to serve global clientele across different time zones.
What we Offer
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About Hexaclicks

HexaClicks is a premium digital marketing agency with dynamic experience helping partner agencies grow exponentially. We have been providing countless learning and growth opportunities to employees throughout our journey towards success.

We believe in creating a company environment that ensures professional and personal growth for every individual associated with the organization.

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