Customer Support Executive

We help you enhance your skills with the best opportunities.

Position & Level
Level - Mid Level
Permanent – Full Time

Compensation
Market Competitive Salary

Location & Timings
12:00 PM to 9:00 PM
On-Site Position
Gulberg V, Lahore.

Job Brief

Join our team as a Customer Support Executive and be the driving force behind our clients success. You’ll be responsible for managing the full support cycle, from client acquisition to long-term partnership building. Your proactive networking and expert product presentations will open new opportunities, while your dedication to exceptional after-sales support ensures customer loyalty. With a focus on client needs, issue resolution, and strategic negotiations, you’ll play a crucial role in our company’s continued growth and reputation.

Job Responsibilities
  • Provide exceptional customer support through various channels, including phone, email, and live chat.
  • Address customer inquiries, concerns, and product-related questions promptly and professionally.
  • Assist customers with product-related issues, troubleshooting, and technical support.
  • Ensure timely and accurate resolution of customer issues, maintaining a high level of customer satisfaction.
  • Collaborate with internal teams to relay customer feedback, escalating issues as necessary for resolution.
  • Maintain up-to-date knowledge of product features, updates, and industry trends.
  • Create and update customer records and interactions in the CRM system.
  • Contribute to the development of support documentation and knowledge base articles.
  • Negotiate agreements and keep records of sales and data. 
  • Find new sales opportunities through networking and turn them in to long-term partnerships. 
Requirements
  • Bachelor’s degree in Business, Management, Marketing or any other related field. 
  • Proven experience of at least 01 to 02 years, working in client support and client handling. 
  • Knowledge of market research, sales and negotiating principles.
  • Outstanding knowledge of MS Office along with knowledge of CRM. 
  • Excellent communication/presentation skills and ability to build relationships.
  • Organizational and time-management skills.
  • Enthusiastic and passionate.
  • Readiness to maintain flexible timings to serve global clientele across different time zones.
  • Refer advanced cases to management for resolution, providing background information as necessary.
What we Offer
Apply For This Job

To apply for this job you have to submit the application form by clicking on the button below. You will be required to upload your Resume in word / pdf format. You will be contacted if you are shortlisted. Please note that we only accept resumes through our application forms.

HexaClicks is a premium digital marketing agency with dynamic experience helping partner agencies grow exponentially. We have been providing countless learning and growth opportunities to employees throughout our journey towards success.

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